No Refund Policy

At ROYADESS, all sales are final.

Due to the nature of our haircare and personal care products, we do not offer refunds, returns, or exchanges once an order has been placed and processed.

Damaged or Incorrect Items

If you receive a product that is damaged or if you receive the wrong item, please contact us within 48 hours of delivery and include clear photos of the product and packaging. We will review the issue and, if approved, provide a replacement or store credit at our discretion.

Order Cancellations

Orders may only be canceled within 12 hours of purchase if they have not yet been processed for shipment.

Allergic Reactions and Product Results

Individual results may vary. ROYADESS is not responsible for allergic reactions, sensitivities, or dissatisfaction related to product performance. Customers are encouraged to review ingredient lists and perform a patch test before use.

Chargebacks

Customers agree to contact ROYADESS directly to resolve any concerns before initiating a chargeback or payment dispute with their bank or credit card company.

Contact Us

If you have any questions regarding your order, please contact our customer support team through our website.